Microsoft Outlook often screens annoying errors out of the blue. And, among several errors faced by Outlook users, “the connection to the server was interrupted” is the most common one. However, it is not that much difficult to fix Outlook error codes as here are the few easy steps all you need.
But, before you start fixing the Outlook error the connection to the server was interrupted, know the basic reasons that are responsible for the error; it may help you to resolve the error efficiently.
Possible Causes Behind Outlook Error the Connection to The Server Was Interrupted:
- Internet connectivity issues
- Outlook blocked by Windows firewall
- If antivirus e-mail protection feature is enabled, it checks incoming emails from your POP server
- Incorrect Outlook profile settings
- Erroneous server settings
- Corrupted or damaged Outlook data
Now you are aware of the reasons that may generate the connection to the server was interrupted error in Outlook. So, based on these facts you can try few solutions mentioned in the next section of the editorial to fix Outlook error message the connection to the server was interrupted.
How to Get Rid of Outlook Error the Connection to The Server Was Interrupted?
Solution #1. Check Your Internet Connection
First, ensure that your computer is connected to internet or not. For this:
- Open your browser and try to open any URL. If that webpage opens, it assures your computer is connected to the internet.
- If not, then troubleshoot your network connectivity issues. To do this, right-click on your Wi-Fi or Ethernet connection, select Troubleshoot Problems from the pop-up and finish the process.
Solution #2. Launch Outlook in Safe mode
This disables add-ins and launches your Outlook with basic settings. Thus, if any faulty add-ins are causing the error “the connection to the server was interrupted”, then it might get resolved.
To start Outlook in Safe Mode, go to Start menu, type outlook.exe /safe and hit OK. For Outlook 2003 and earlier versions, open Run window and type the above command.
Solution #3. Disable Firewall and Anti-Virus Program
To disable your Windows Firewall,
- Go to Start menu > Select Control Panel -> open Network Connection
- Right click on your internet connection
- Select its Properties
- Switch to Security tab
- Turn off the Firewall
Now, manually add your incoming POP (pop.gn.apc.org) and outgoing SMTP (smtp.gn.apc.org) server names in the Outlook’s E-mail Accounts.
To add server names,
- Open Outlook and select Tools
- Then choose E-mail Accounts
- Opt View or change existing e-mail accounts and go Next
- Click Add button in E-mail Accounts window
- Select POP3 and proceed
- Enter correct information for your POP3 email server
- Hit Next and Finish
- Check your Outlook account settings and resolve if, any issue found
Note: Outlook settings will vary from one Outlook version to other. So, carefully read about your profile settings, learn how to change your account settings and then proceed. Also, try disabling your antivirus program.
Solution #4. Run Inbox Repair Tool
If none of the above methods fix Outlook error -the connection to the server was interrupted, then it seems the issue might be with your Outlook data file (PST or OST). Hence, you can try repairing it using Microsoft’s inbuilt inbox repair tools (ScanPST.exe or ScanOST.exe).
To run Inbox Repair tool
- Go to C:\Program Files\Microsoft Office\ and find exe or Scanost.exe (if your Outlook is using OST file)
- Double-click on it
- Browse your PST or OST file
- Click on Start button
- Enable Make backup of scanned file before repairing option
- Finally, click on Repair option
If you cannot run Scanpst.exe /Scanost.exe or Inbox Repair tool doesn’t help you in resolving Outlook error the connection to the server was interrupted, then the recommended solution would be to use Remo Repair Outlook application.
When the corruption in Outlook data files is beyond the capacity of Scanpst/Scanost, you should opt a potent external repair tool like Remo Repair. As this tool is well versed in Outlook repair and recovery mechanism, it can scan and fix any Outlook error including the connection to the server was interrupted.