Usually, if you have a compatible media player and the video file is in good condition, you should not have any problems playing it. But this is not always the case. Sometimes, the codec used in the video file may not be supported by the media player or there might be a simple corruption issue in the video file. In these cases, the file will not play as expected and you may encounter error messages like ‘0xc00d36e5’, ‘0xc00d1199’ etc.
In this article, we discuss the error ‘0xc00d36e5’in detail and provide some solutions to resolve this problem. This error is commonly seen when you play certain videos in Windows Media Player. Some of the most common reasons for the error are corrupted drivers, corruption in your system or corruption in the video file you are trying to play. Now let us go through some simple solutions to resolve this error.
Solution 1: Use VLC player
This is by far the easiest solution to resolve the error ‘0xc00d36e5’. Of course, this method works if the issue is related to a problem with the video file. To use VLC player to fix the issue, follow the steps below.
- Download VLC player if you don’t have it in your system
- Select Tools > Preferences
- Click on Input & Codecs > Always Fix
- Finally, click on Save and now try playing the file. If VLC player was able to fix the error, you should be able to play the file
Solution 2: Boot in Safe Mode
- Click on Start button and tap on Power. Then, while keeping the Shift key pressed, click on
- Alternatively, you can also open Safe Mode from the sign in screen. Just click on Power icon, tap and hold Shift and then select Restart
- Once your system restarts, choose Troubleshoot > Advanced Options
- Then select Startup settings > Enable Safe Mode
Safe Mode works with very limited functionality, so if there are any issues with drivers or apps that are causing your video to become unplayable, the error will not show up in this mode. This is a good test to verify if the issue is caused due to drivers/apps.
If the video plays fine in Safe Mode, you can update the drivers to resolve the error.
Solution 3: Run SFC and DISM
SFC is a scan that is performed to resolve corruption in system files that may be causing the error ‘0xc00d35e5’. To run SFC, follow the instructions below.
- Press Windows + X and select Command Prompt (Admin)
- Here, type ‘SFC /scannow’
Allow the scan to complete and restart your computer. Then see if you are able to play the video file without the error. However, if the error still persists, proceed with the next step.
- In the command prompt, type ‘DISM /Online /Cleanup-Image /RestoreHealth’
Wait for DISM to complete and restart your computer. Now try playing the video file and if the issue was related to corruption in your system files, it should be fixed now.
Solution 4: Use Remo Repair
If none of the issues help you resolve the error ‘0xc00d36e5’, it indicates that your video file is corrupt. In that case, repairing the file using Remo Repair MOV will resolve the error. Remo Repair is a fantastic choice to repair MP4 and MOV files. All kinds of corruption issues like file structure issues; header issues and virus infected files can be fixed using this tool. Enjoy a free trial and repair your file today!