Remo Repair Blog

How to Fix the Error – Outlook is using an Old Copy of your Outlook Data File (.ost)

Issue:

Whenever I try to open Outlook, I get this error:

“Outlook is using an old copy of your Outlook data file (.ost). Exit Outlook, delete the file, and restart Outlook. A new file will be automatically created the next time you initiate a send/receive.”

Cause for the error:

You will encounter the above message when Outlook is unable to open latest OST file due to an issue with Outlook Email client or Windows OS.

Resolution:

One of the easiest ways to resolve this error is to delete old Offline Storage Tables or OST file. OST or Offline storage Tables are located in C-Drive of your computer: C:\Users\<your login
name>\AppData\Local\Microsoft\Outlook.

Do not forget to backup your OST file in the form of PST file, before its deletion for the simple reason that in case there is data loss, you can retrieve data in MS Outlook through the backed up PST file. OST to PST file conversion is easily possible with Remo OST to PST Converter software.

To delete the OST file, follow these steps

Go to the Computer or File Explorer window,
Navigate to C:\Users\<your login name>\AppData\Local\Microsoft\Outlook
Delete files with .ost extension
Take care to not delete any file with .pst extension

Restart Outlook; the OST file will be recreated.

If you still stuck with the same problem even after deleting the old OST file, below mentioned steps will help resolve the error Outlook is using an old copy of your Outlook Data File (.ost). Exit Outlook Delete the file:

Go to Computers. Click on Control Panel and open the Mail item
Select show Profiles and select your Profile, followed by Properties
Click on Email Accounts
Select View or change existing e-mail accounts, and then click Next
Go to Microsoft Exchange Server Account and select Change
A dialog box appears with that features Mailbox server and Username; click on More Settings
In Microsoft Exchange Server dialog box, click on Security tab
Select Encrypt data between Microsoft Office Outlook and Microsoft Exchange Server check box, and then click OK

Once the steps are completed, the error message “Outlook is using an Old Copy of Your Outlook Data File (.OST). Exit Outlook Delete the File” should resolve.

But what if the problem still remains?

Well, the error Outlook is using an old copy of your Outlook Data File (.ost). Exit Outlook and Delete the file can be resolved if a copy of converted OST file in PST format was saved in the system before. OST cannot be accessed on any other system but Personal Storage Table or PST file can be imported to any system having MS Outlook application.

Remo OST to PST Converter enables OST file conversion to PST. Then the PST file is imported to Outlook and then Outlook content can be accessed.

How does the software work?

The three-step conversion process helps you select, scan and convert OST File to PST format to import in Outlook.

Download and install Remo OST to PST converter. Launch the software and follow the main screen. Make use of “Open OST File” option to choose your OST file or click on “Find OST File” option to search for your OST file
Use “Browse” button to locate the OST file which you want to convert and click “Next” to proceed further
The next screen provides you the option to browse for the destination location to save the converted PST file. Click on “Convert” button to start the conversion process

Now import PST into Outlook and access mail contents. Remember to delete previous OST file before importing PST into that Outlook.

Many organizations rely on Outlook. If Outlook data of any user gets corrupt, the communication channel is disrupted affecting the entire team and most of the time even more. So rely on Remo OST to PST Conversion tool and resolve such errors and make your Outlook access hassle-free.

Open and Repair a Document after File Corruption

You may think that a file can’t be damaged and it is opened properly. But, in fact, it is not right as the disasters can happen in Word any time and any place and the Word documents get corrupted and show file corruption error stating that the file can’t be opened. Under such situations, the users can come with Open and Repair Command line to repair the files in an easier manner.

Manual method to repair Word document

Follow the steps below to repair and open a document after a file corruption error has happened:

First of all, click on the File tab >> Open
Now, find the location/folder where your DOC or DOCX files are stored. Make sure you don’t try opening a file from Recent Section, as it doesn’t go into the Open Dialog Box. Word doesn’t save in the File tab. Instead of this, tap on Office button and select Open
Choose the file accordingly, and then opt for arrow next to the Open button and then select Open and Repair

With this Open and Repair option, you can fix Word files and then open them after file corruption, damage, unexpected shutdown, restart, etc.

There are several users who also want a fast Word file repair solution to fix DOCX files and DOC files in a hassle-free way. Let’s discuss one of the easiest approaches to access a corrupt MS Word file.

Remo Word Repair Tool- An Easy Approach to Open Word File after Corruption….

With its simple graphical user interface, Remo Word Repair tool is very handy to repair corrupted Word file. No matter how your Word file gets corrupted, you can fix it with the help of this software. Corrupted DOC and DOCX file will be fixed in few mouse clicks. One of the main benefits of using this tool is while repairing Word document, it doesn’t alter original Word file.

Steps to Repair Word Document after File Corruption Error –

Download and install Remo Word Repair Tool on your Windows system
Run the program and select corrupted Word file using Browse option
Next, press Repair button to start the repairing process
After completion of repairing process, you will be able to Preview repaired file
Next, select a location and save repaired Word document by clicking Save option

Features of Remo Word Repair Software

Remo Repair Word software repairs and recovers text, charts, tables, images, formatting, OLE objects, fields, hyperlinks and other Word file attributes in a matter of minutes. The tool can be used to repair Word file stored on internal and external hard drive, memory card, pen drive and other storage devices. Further, it can be easily run on all the latest Windows operating system such as Windows 10, Windows 8, Windows 7, Windows Vista and Windows XP, etc.

How to avoid Word file corruption in future?

Well, the problems with the corruption file happen when the file is saved on a USB device that is disconnected when the devices are open in Windows. You can prevent your files from being damaged by making use of Safety Remove Hardware Icon in the Windows Taskbar. In case you can’t find this option, click the up-arrow in the notification area to preview the hidden icons.
You can even recover the file after corruption from your backups.

If you don’t have the backup, then the above-mentioned methods would be helpful. And it is quite clear that the article consists of the best possible solutions to repair and open a Word document after corruption. It is completely dependent on the user whether he opts for a manual or a professional method.

This Operation Has Been Cancelled Due to Restrictions in Effect on This Computer – Fixed

You might have the strike with an error stating that “This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator.” While trying to open a hyperlink in Outlook email. If you are thinking how to activate that deactivated link, then you are at right place.

First, ensure that you are opening Outlook email through an administrator account. Even then you are failing to open link in your email, then it must be a problem with the browser. Therefore, try out the following fixes.

Fix #1: Reassign a Default Browser in Windows

In case, there is no default browser registered to Windows, then you might encounter this error. So you have to reassign browser to Windows. For that, do as follows-

In Windows 10 – Navigate to Start-> Settings-> System-> Default Apps

In Windows 8 – Start-> type: Default Programs / Go to Control Panel-> Programs-> Default Programs

In Windows Vista and Windows 7- Start-> Default Programs

In Windows XP– Go to Control Panel-> Set Program Access and Defaults

If you have multiple browsers, then set one as a default browser. Then, try to open link present in your email.

Fix #2: Reset the Browser

You have default browser but still, error emerges while opening a link, then reset your default browser.

To reset Google Chrome-

Open Google Chrome
Go to browser settings and scroll down
Click on Advanced and again scroll down until you find Reset option
Hit Reset button

For Resetting Firefox-

Open Run window and type firefox -safe-mode firefox-safe-mode. When a dialog box appears, select the option “Reset all user preferences to Firefox defaults” and hit “Make Changes and Restart”.

After resetting the respective browser, open an email and click the link to access it.

Fix #3: Repair Registry

If still the problem persists, then, the issue must be deeper. There is a chance that file associations and handlers incorrectly registered in the registry due to which this error is occurring. Hence, for resolving this error import and export registry keys from another computer-

Export Registry Keys: –

Open Run window in which you are not getting the error
Then, type regedit and click OK
Find and press the following registry subkey: HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command
Go to Registry menu and choose Export option
Select the location to save exported file name and specify a name for it
Click on Save button
Now, exit from Registry Editor

Import the Registry Key

Copy exported registry key on the computer which is displaying error
Double click on it
You will get following error message

Adding information can unintentionally change or delete values and cause components to stop working correctly. If you do not trust the source of this information in C: Users\<yourlogon>Desktop\regkey.reg, do not add it to the registry. (In Windows 10, Windows 8.1 and Windows 8)
Are you sure you want to add the information to drive: location file was copied to\file name.reg to the registry? (In Windows 7)
4. Hit Yes followed by Ok

Validate that the String (Default) value of the “HKEY_CLASSES_ROOT \.html” key is “htmlfile”

Go to Run window and type regedit to open Registry Editor
Find the following registry key: HKEY_CLASSES_ROOT \.html
Ensure that it is HTML file. If not alter it, to do so-
Right-click on the file and choose Modify
In the value data box, type HTML file and hit Ok
Now exit from Registry Editor

Now, go to Outlook email and click on the link.

Additional Info- There are many other problems which you may face in Outlook, besides link do not open in mails error. In most of the cases, issues are related to Outlook PST file. In any case, if you come across such issues, then try out Remo PST Repair tool. It will help you in solving PST file doesn’t show emails, PST is corrupted, and in many other issues.

Simple Methods for Converting Outlook to Word Document

Sometimes, you want to convert Outlook emails to Word documents. In such case, you can copy the content from an email message and then paste it into Word Document. But the problem is, you will miss some part of the content as well as formatting. Hence, this method is not a good option for converting Outlook email into a Word Document. But, there are some handy methods which can be used to convert an email into Word file without losing any content and formatting. Yes! Here I have listed out such techniques-

Method #1: Take a Help of Text Format

Go to Outlook and open an email which you want to convert
Click on File tab and select Save As button
When dialog box appears, choose location to save email
And, in “Save as type” field, select Text Only
Hit Save button
Now, open your Word application
Click on File tab and press Open button
When Open Dialog box appears, select “All Files” in “File name”
Select the Text file which you saved previously
Click on Open, it shows File Conversion window
Here you need to choose Windows(Default) in Text encoding
And, click Ok

Now, you can view your Outlook email message in Word document.

Method #2: With the Help of Outlook Visual Basic Application

To open Visual Basic Editor, you need to enable Developer tab, to do this follow the steps mentioned below-

Navigate to File -> Options in Outlook
Next, select Customize Ribbon from the left side of the Outlook Options window
Then, select Popular Commands under Choose Commands From
And, under Customize the Ribbon, choose Main tabs and then check Developer
Finally, close Outlook Options window by clicking Ok button
Now, you can see Developer tab in Outlook
And, select Visual Basic under Developer tab
It will Open Visual Basic Editor window

Now, follow the steps mentioned below to open your email message as Word file-

In VBA editor window, click on Insert tab and select module. Then, copy and paste the following VBA codes into it.

Sub ConvertEmailtoWordDocument()

Dim objMail As Outlook.MailItem

Dim strMessage As String

Dim objWordApp As Word.Application

Dim objWordDocument As Word.Document

Dim objWordRange As Word.Range

Dim strFilePath, strFileName As String

Select Case Application.ActiveWindow.Class

Case olExplorer

Set objMail = ActiveExplorer.Selection.Item(1)

Case olInspector

Set objMail = ActiveInspector.CurrentItem

End Select

strMessage = “From: ” & objMail.SenderName & vbCrLf & “Sent: ” & objMail.SentOn & vbCrLf & “Subject: ” & objMail.Subject & vbCrLf & vbCrLf & objMail.Body

‘create a word document

Set objWordApp = CreateObject(“Word.Application”)

Set objWordDocument = objWordApp.Documents.Add

objWordDocument.Activate

Set objWordRange = objWordDocument.Range(0, 0)

‘insert the email information to the document

objWordRange.Text = strMessage

‘change the email contents’ format

With objWordRange.Font

.Name = “Cambria”

.Color = wdColorBlack

.Size = 12

End With

‘show the word document

objWordApp.Visible = True

objWordDocument.ActiveWindow.Visible = True

End Sub

Then, hit Save button
Now, close VBA editor and select an email
And, press macro button from the Developer tab
It will open Word document with email content
Finally, Save it

If your Outlook data file is corrupted during conversion, then use Remo Outlook Repair tool to fix Outlook PST File. If you feel these methods are not good for converting email to Word file, then make use of reliable Third Party conversion tool and get your Outlook email converted.

Emails Disappear from Outlook Inbox after being Read – Fixed

Have you ever been through this situation where emails from your Outlook Inbox have disappeared after reading the emails? Quite an annoying situation, right? Well, don’t worry, many Outlook users have been through this. So let’s see why this happens and what can be done to resolve this issue.

There are various scenarios under which you might come across this problem.

Unread Messages Filter

Suppose you are looking at your emails i.e. mailbox through a filtered view, or through Unread Mail Search Folder, and you have also set the option configured to automatically mark emails as Read after ‘x’ seconds, then these emails can automatically disappear after being marked as Read.

Suppose you are in an (Unread Mail) Search folder, then switch back to the Inbox folder and check if the emails are present. If you are already in the Inbox folder, then see to it that the view is not set as Unread Messages in This Folder, or you have a filter applied to your view.

In order to change or reset your view, follow this:

To change View: View – Change View – Compact (optionally set the Arrangement to Date)
To reset View: View – Reset View
Third party add-ins

Emails automatically moving can also be caused by any add-ins which you might have installed. Depending on the way they are been used, emails might appear in the Inbox and then be directly removed from it. The add-ins usually responsible for this issue are anti-spam filters and virus scanners which integrate with Outlook.

If you have such add-ins installed, then check their settings to see how they affect emails. For instance, are they moving emails to another folder, deleting it directly, or moving it to some other storage location on their own? If a virus-scanner is installed, then you can uninstall this component of the virus scanner so that it doesn’t lead to other issues with send/receive.

Hope this helps and your problem gets fixed. At times, you might have also faced this issue of emails getting deleted accidentally. They can go missing too, sometimes. Under these situations, if you are wondering how to recover deleted emails in Outlook or lost emails, then this software is the right choice.

Fix Microsoft Outlook Error 421

Sometimes, error 421 turn ups while Outlook is running and eventually result in Outlook crash. It happens when you are installing any application on your system. There are numerous causes due to which you encounter this error. Some of them are listed below-

Microsoft Outlook software might be incompletely installed
Windows registry corruption due to changes made to Microsoft related software’s
System file or Microsoft Outlook program files get damaged due to virus attack
Deletion of Microsoft Outlook related files by third party tool

Similarly, there are other reasons too; Here I have listed out some common troubleshooting techniques which may solve Outlook error 421.

Methods for Fixing Outlook Error 421-

Method #1: Fix Entries Linked with Error 421 in Registry

As said above, registry corruption is one of the reasons for getting error 421. It can be solved by fixing Windows registry. But, you should be careful while repairing registry because a small mistake can lead you to the huge disaster. First of all, backup part of the registry that is related to error 421. To back up, do as follows-

Open command prompt and type regedit to open Registry Editor
Select the Error 421-related key i.e. Microsoft Outlook which you wish to back up.
Then go to File-> Export
Choose the folder to save Microsoft Outlook backup key and enter name for backup
Ensure that “Selected branch” is selected and hit Save
Now, backup file will be saved with .reg file extension

Once you take a backup, repair your registry with trusted registry repair software or take it to the expert to manually repair it.

Method #2: Scan Computer for Malware

If you have Antivirus software on your system, then full scan your computer for virus. If it finds any, then remove them. But, make sure that you are using an updated and reliable Antivirus software.

Method #3: Remove System Junk Files

Junk files accumulate on your system due to frequent computer use and internet surfing. These junk files slow down your computer performance and also result in Outlook error 421. Hence, clean up your system using Disk Cleanup- a Windows built-in tool.

Open command prompt and type “cleanmgr”
It starts Disk Cleanup which calculates occupied disk space that you can reclaim
It shows the sequence of checkboxes. Check and select necessary field to clean
At last, click OK.

Method #4: Use Windows System File Checker

System File checker helps to fix system errors. To run this tool, follow the steps mentioned below-

Open command prompt and type “sfc /scannow”
It initiates scanning of your computer and displays errors
Next, follow the on-screen instructions to fix errors

If you are still getting Outlook error 421 even after following above-mentioned steps, then try to reinstall your Windows and Outlook. If it doesn’t help you to resolve the issue, then use Outlook Repair tool and fix PST file as this error sometimes occurs due to PST corruption. You can also use this Outlook Repair tool to fix Outlook error 0x800ccc05. After completion of repair process, run your Outlook to check if still error appears or not.

Fixing Camtasia Studio Not Editing QuickTime MOV Issues

Camtasia is widely used to create and present videos. Its video editor helps you to make some amazing videos on Windows and Mac. You can edit the video file in many ways – by adding effects, music, and so on. After editing videos, you can share them on platforms like YouTube, Google Drive, etc. So under one such situation, you wanted to edit QuickTime MOV video on Camtasia Studio 7; however, the video was not getting edited.

You wonder what went wrong, or if MOV format is not supported by Camtasia Studio 7 or 8. Well, Camtasia Studio supports MOV as an input, but it is limited to H.264 and PNG MOV codecs. So if the video or audio codec is not compatible with Camtasia Studio 7 / 8, then you won’t be able to import and open QuickTime MOV video file in it.

What can be done to fix this issue?

One quick and easy solution is to convert QuickTime MOV video file into another format like AVI, MP4, or WMV for Camtasia Studio with the help of a third party Video File Converter. Almost all programs will have similar steps to convert the video file. You need to download the Video Converter software and install it on your system. Next, launch the application, and load the video file to be converted. Select the format to which the file needs to be converted, for instance to WMV or AVI. You need to just wait till the file gets converted. That’s it; now you can edit the converted QuickTime MOV file on Camtasia Studio 7 or 8.

Sometimes the video converter that you use can corrupt the MOV video file. This happens when you use an unreliable video converter tool. This is why it is important to look for a reliable video converting tool to convert files. However, you don’t have to worry about it because with Remo Repair MOV software, you can easily fix corrupt .mov files. When QuickTime doesn’t play MOV file, MOV file becomes unplayable, inaccessible, freezes while playing, throws error messages while trying to play, and so on, you can use Remo Repair MOV application to safely and quickly the video file with ease.

How to Play MP4 Video Files from USB/PC on Xbox One?

The Xbox One has an integrated TV feature and it also supports streaming of media applications like Netflix, Hulu etc., but it is not just the end. You can even play video and music files saved on your USB drive or PC on Xbox One. This is made possible via Xbox Media Player application.

So, here it is explained how to set up Xbox One in order to stream content from your computer or USB drive with ease.

How to Play MP4 Video Files from PC on Xbox One?

Step 1: Connect Xbox One to your home network, using via wired or wireless connection.

Step 2: Switch to Music tab of Xbox Live store and download Xbox Music app (present right above the specified add).

Step 3: Next, switch to Video tab of Xbox Live store and download Xbox Video app (present right above the specified add).

Step 4: Go to user settings menu of Preferences Tab. Enable PlayTo streaming option.

Step 5: Switch to your PC, go to Start menu (if you are using Windows 7) and hit Devices and Printers.

Step 6: Add a device: your Xbox One operating system should be an available UPnP option.

Step 7: If you are using Windows 8, take help of Device via the Video app and select Xbox One.

Step 8: Finally, stream your MP4 file content.

How to Play MP4 Video Files from USB on Xbox One?

Step 1: Connect the USB drive to your computer and copy your MP4 video files, onto it.

Step 2: Eject USB from computer and connect it to Xbox One.

Step 3: Open Media Player app and you will see the connected USB drive as an option.

Step 4: Select the USB drive and browse required MP4 video file on it and play them. Use Xbox controller for controlling the playback.

Precondition: Xbox One supports USB 1, USB 2, and USB 3 drives formatted with FAT16, FAT32, exFAT, or NTFS file systems to operate in Windows. If you use a Mac, be sure to format the USB drive as exFAT and not with Mac-only file systems like HFS+.

Even though Xbox One supports streaming of media (even 4K streaming is available) and there is no doubt that you can play MP4 files on it, but Xbox One won’t open some MP4 videos.

In fact, if the error 0xc00d36c4 pops up during MP4 playback, indicates Xbox One doesn’t support the video format which you are trying to play.

This is because MP4 is only a file extension for video container. Whether the MP4 video can be played on Xbox One or not is decided by the video codec format. So, if the video formats with .mp4 extension are supported by Xbox One, then they play MP4 file.

And, as specified by Xbox One support, only videos in H.264 or MPEG-4 ASP codec contained in MP4 can be played on Xbox One. So, before playing the MP4 file on Xbox One, check its codec first.

If the codec of your video file is compatible with Xbox One and still the video is not playing means, check the health of your file. As a verification, try to play the video file in Windows media player. If the MP4 file won’t play in Windows media player too then it indicates the file is broken. So, seek the help of an efficient MP4 video repair tool and fix the corrupted file.

Guide to Fix Black Screen When Playing Videos

There is a situation where you might get a black screen while playing video. It can be due to various reasons, including video corruption. In case, you are one among them who have witnessed black screen during video playback, then try out the below fixes to overcome this issue.

Workaround #1: Lower Video Card’s Hardware Acceleration

Reducing the hardware acceleration for graphics cards helps to correct the issues which you may face while playing video. To minimize hardware acceleration, follow the below steps-

Right click on Monitor and select Properties
Next, press Display Settings
Choose Advanced Settings under display settings
Click on Troubleshoot tab
Then, hit Change Settings
Next, click on Reduce Hardware Acceleration

Workaround #2: Reinstall your Media Player

Sometimes, you get the black screen while playing video due to media player malfunction. Hence, reinstall Windows media player. For uninstalling navigate to Control Panel-> Programs and Features.

In Programs and Features window, click Turn Windows features on or off option
In the Windows Features window, select Media Features and unmark Windows Media Player
Next, click on OK

To reinstall Windows media player, follow the same steps and at the end check Windows Media Player check box. If you are using other media players, go to Control Panel-> Programs and Features. Next, from the right hand of the screen, scroll down to select media player. Next, right click on it and hit uninstall button. To reinstall the media player, go back to setup file and double click on it. Then, follow on-screen instructions to install it.

Workaround #3: Uninstall and install the Driver

Corrupted or outdated driver is also one of the main reasons for black screen while playing the video file. Hence, do as follows to install and uninstall it.

Navigate to Control Panel->Device Manager
Select the driver and right click on it to select Uninstall option
After confirming, hit Ok button
It will uninstall the driver

Once, you get an updated driver or healthy driver, reinstall it.

Workaround #4: Repair Video File

If none of the above methods help to solve the black screen issue, then the problem must be with Video file. So, repair your media file using reliable Video Repair software like Remo MOV Repair tool. The software fixes video file showing the black screen and renders the healthy file.

Steps to use Video Repair software-

Select corrupted file as well as healthy file
Click on Repair button
Preview and save repaired file

Fix Error 0x800ccc0b in Outlook 2010

Outlook plays a major role in your daily activities. You work on it for most of the day. So any problems with Outlook is not something which will go down well with you. However, accidents can happen anytime, and there are times when you end up encountering an error message which grinds your work to a halt. One such error is error 0x800ccc0b on your Outlook 2010 which stops your work and makes your PST file inaccessible.

Error 0x800ccc0b:

When you encounter error 0x800ccc0b in Outlook 2010, you won’t be able to send or receive emails. Your PC also starts to slow down. There would be problems with starting up the system, and eventually, Outlook application crashes. If you are wondering what could cause error 0x800ccc0b in Outlook 2010, then here are the reasons:

PST file corruption is one of the main reasons for error 0x800ccc0b
Oversized PST file
Terminating MS Outlook application abruptly or improperly
Network connection errors

The next step is fixing the error message. Here are a few methods you can try out manually to fix error 0x800ccc0b in Outlook 2010.

Check for internet connection, and see to it that your system is connected to a working network
See if the account settings are proper. If there are any wrong settings, then it is likely to get error 0x800ccc0b.
Sometimes, Windows Firewall blocks Microsoft Outlook due to safety reasons. Configure Firewall and allow Outlook to use the internet

If any of these methods didn’t work out, then the next thing to do is to reinstall MS Office. It is possible that the error can be fixed automatically by reinstalling Microsoft Office. If all methods fail, then head to ScanPST tool to fix the error message. Although Inbox Repair tool is used to fix some error messages, it has certain limitations. ScanPST is not always a feasible option when it comes to fixing PST file. Especially, if the file is severely corrupted, then scanpst.exe cannot fix it.

Under such a situation, you can make use of an Outlook PST Repair tool to fix the corrupt PST file and resolve the error message. To quickly repair error 0x800ccc0b in Outlook 2010, and enable sending and receiving emails, you can use this Outlook PST Repair software. The application is also capable of fixing Outlook error 0x800ccc05, and other such error messages in Outlook efficiently. It supports various Outlook versions like Outlook 2016, Outlook 2013, Outlook 2007, and so on.